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Decatur Utilities suspending disconnects for non-payment starting Jan. 11

The suspension will last approximately two months, but customers will still be responsible for their bills.

DECATUR, Ala. — Decatur Utilities announced it is suspending disconnects for non-payment for about two months starting on Jan. 11.

General Manager Ray Hardin said the move is being made due to the recent rise of COVID-19 cases in the Decatur area. “Many of our customers are still being affected financially by the pandemic,” Hardin said. “We feel it is important that DU take this action in hopes of helping them work through this difficult time."

DU says that while accounts will not be disconnected during this period, customers will be responsible for the full bill amount accrued until payment is made. Disconnections are scheduled to resume Monday, March 15th. DU will reevaluate the COVID-19 situation at that time.

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DU encourages customers who have been impacted by COVID-19 to continue making payments on their account when possible to avoid running up a large balance. Call Customer Service (256-552-1400 Opt. 4) before Monday, March 15th if you are unable to make payment by that time.

If you need help paying your bill, Community Action Partnership of North Alabama LIHEAP Energy Assistance (256)355-7843. Other agencies may be able to help. Call 211 for other assistance information.

Due to ongoing concerns for the health and well-being of our employees and customers, DU’s lobby remains closed to counter payments until further notice. 

Drive-thru lanes are open for payments during normal business hours, M-F, 8 a.m. –4:30 p.m. Customers can schedule individual in-person customer service appointments by calling 256-552-1400 Opt. 4 or visiting www.decaturutilities.com and clicking the “Schedule Appointment” button. DU encourages customers to take advantage of no-contact, remote customerservice and payment options. 

Alternative Payment Options

- Online at www.decaturutilities.com
- SmartHub app
- Phone by calling 256-552-1400 Opt. 3
- DU drive-thru lanes
- Self-Service Kiosks at the Main Office
- Bank Draft
- Mail to PO Box 2232, Decatur, AL 35609-2232
- Remote Customer Service
- Customers can start, stop or transfer utility service remotely by calling 256-552-1440 Opt. 4 or via email to csr@decaturutilities.com.

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