Decatur phone, online payment systems available; kiosks may still be unavailable

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Decatur Utilities reported Monday morning that their phone and website payment systems are back up and available to customers. In order to make a payment, customers will now need to use their new Decatur Utilities account number.

You can call DU Customer Service at 256-552-1400 Opt. 4 to get your new number before making a payment online or by phone. This new account number will also be printed on billing statements that will be sent out beginning this week.

If you’re looking to make a payment online, look for the “Online Bill Payment” icon on the Decatur Utilities website.

To make a payment by phone, call 256-522-1400 Opt. 3.

Decatur Utilities says their self-service kiosks should be back online by end of day Monday, July 15. New account numbers will be necessary for kiosk payments.

Source: Decatur Utilities

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