Scammers now targeting TVA customers

Decatur Utilities warns of a new scam meant to target TVA customers.

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Scammers have been calling North Alabama businesses and threatening them with shutting off their power if they do not pay a “past-due” bill in 30 minutes. The number shows up as a legitimate TVA toll free number, 865-632-2101, but it is being “spoofed” to show the caller ID as TVA.

Decatur Utilities would like to remind you that TVA is the wholesale power supplier for local power companies and does NOT interact with residential or small business customers concerning bill payment or disconnection. DU and other local power companies do not call and threaten disconnection if customers don’t pay within 30 minutes over the phone by prepaid or credit card.

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If you get this call, hang up! You can then call Decatur Utilities Customer Service Department at 256-552-1400 Opt 4 to report the scam attempt and to verify account status.

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