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Athens Utilities extends suspension of disconnects for non-payment

Athens Utilities will suspend disconnects for non-payment until April 17.
Credit: Athens Utilities
Athens Utilities

Athens Utilities announced it will suspend utility disconnects for non-payment until April 17. Customers will still be responsible for the full bill amount accrued until payment is made.
Customers are urged to pay what they can on their bills between now and April 17 to help keep their balances low. Athens Utilities will re-evaluate the COVID-19 situation on April 17 to determine whether to extend this policy.   

While the Athens Utilities lobby remains closed to the public, there are plenty of ways customers can pay their bills and contact the utility for help.


- Drive-thru at 508 S. Jefferson Street. Lane is open from 8 a.m. to 4:30 p.m. Monday through Friday.
- Pay online at www.athens-utilities.com. The online company that provides this service does charge a one-time use fee.
- Mail bill stub with payment to City of Athens Utilities, P.O. Box 830200, Birmingham, AL, 35283-0200.
- Place bill stub with payment in the night box at the facility at 508 S. Jefferson Street.
- Pay by phone by calling toll free 1-855-760-0921. The company that provides this service does charge a one-time use fee.
- Pay by bank draft (no fee). Forms are available online at www.athens-utilities.com, by calling 256-233-8750, or by emailing customeraccounts@athens-utilities.com. 

To make a change to an account, to establish a new utility service, or for questions about a bill, or other questions about service, please call 256-233-8750 or email customeraccounts@athens-utilities.com 

For power outages, customers should call 256-232-1440. 

If you're concerned about your water quality during this time, Athens Utilities says that the COVID-19 virus does not have an impact on the water quality or safety of the City’s drinking water. For more information from the CDC, go to www.cdc.gov/coronavirus/2019-ncov/php/water.html.

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